As a client of Ice Nine, it is important that you know the standards we set out for ourselves to be a company you love working with. In return, we ask for your commitment and dedication to the smooth-running of every project you send our way. To ensure that we can deliver what we promise, we ask you to please make note of the following standards and best practices so we can see your project through to its completion together.
Do you have any questions about working with Ice Nine? We're always happy to chat, so give us a buzz!
Our Commitment to You
As a client of Ice Nine we want you to know that you have the right to expect the following standards from us:
You will receive a personalized, friendly, fun and sometimes spontaneous service from a creative team totally focused on you. You will be respected as a person and never taken for granted.
You'll find us honest, truthful and ‘up-front' with you at all times. We'll pitch it to you direct, no filters.
You'll receive a timeline from us to keep your project moving ahead swiftly. You'll have our 100% commitment to stick to the dates outlined and deliver on time, within budget and with superior results.
You'll receive prompt turnaround on all your projects, small or large, but without sacrificing quality. You'll have initial concepts after your approval to commence within the first week, and your amendments returned to you swiftly. You'll save plenty of time and frustration.
You'll rarely find our services to be the cheapest in the market. You will, however, always get the best quality and value to give your business real benefits. Your investment in our services will always be rewarded with exceptional quality and a purpose-driven solution that will add significantly to your business.
As you refer your friends and colleagues to Ice Nine we promise that they will also receive Our Commitment, so you can feel good about referring.
We will effectively communicate with you frequently as we build a win-win long term partnership and friendship to help you reflect your vision, fulfil your objectives and unleash your sales potential, market awareness and the branding effectiveness of your business.
You'll receive ideas from us, some left of field, along the way and a sincere passion to educate you in the myriad of opportunities available through online design and marketing related activities so that you can make educated and informed decisions.
You won't get billed any hidden costs. You'll receive your solution for what our proposal reads and if the project specifics change and this is impossible, you'll always be notified upfront when it arises, not when you receive an invoice.
Your feedback is critical to our continual ongoing improvements. If we make a mistake please tell us and please, too, let us know when we do well. Your ideas, comments and suggestions are always wanted by our Team. We want to set the standard - but if we do make a mistake you can be assured we will learn from it and fix it quickly.
Your Commitment to Us
In order to ensure your success, we have worked hard to develop efficient systems and workflows for the services we deliver. We've done the hard work of testing and refining our strategies so that we can help you improve your bottom line.
Making sure that those systems maximize your return on investment is a big part of what we do. To see that goal through, we set out the following expectations for our clients:
You are prepared to invest time as required for your project so that we can continue to provide solutions that build your business successfully.
You will offer honest feedback at all times. This includes giving praise when we've helped you achieve the results you're after and offering suggestions to us should we make a mistake.
You will be honest, truthful and upfront with us at all times. If you have a problem with us you will do us the courtesy of speaking with us first so that we can resolve your concerns quickly and efficiently. We will also display this courtesy to you.
You are committed to providing information we require, amendments and sign-off on or before the date set out by us in your project timeline. If this is impossible you will communicate with us and we will adjust the timeframe accordingly.
If we call and leave a message for you or send you an email, you will acknowledge this communication with us before the end of the next working day. We will also display this courtesy.
You will make yourself available for pre-arranged meetings at your earliest convenience so that we can keep your project running to schedule and meet your deadlines. We of course will do the same in return.